Refund policy

We want you to feel confident and satisfied with your purchase. Please carefully review the return policy below before requesting a return.

Return Eligibility Window

Apparel & Accessories:

Returns are accepted within 7 days of delivery, based on the carrier’s tracking confirmation date. Return requests submitted after this 7-day period will not be accepted.

Coach Session Cancellations:

If Peaceful Concepts must cancel a session due to an emergency or schedule conflict, the client will receive a prompt reschedule option. If the client cannot reschedule, the session will be refunded in full.

  • Payment: All coaching sessions must be paid in full before the scheduled appointment.
  • Cancellations 48+ Hours in Advance: Clients may cancel or reschedule up to 48 hours before the session for a full refund or session credit.
  • Cancellations Within 48 Hours: Cancellations made less than 48 hours before the scheduled session are subject to a 50% cancellation fee.
  • No-Shows: Missed sessions without prior notice are subject to the full session fee.
  • Late Arrivals: Sessions will still end at the originally scheduled time if a client arrives late. Significant Late arrivals of more than 15 minutes will be treated as a missed session. 
  • Rescheduling: Rescheduling is available when requested at least 48 hours in advance and is subject to availability.
  • Emergencies: Exceptions may be considered on a case-by-case basis for genuine emergencies.

"Clients are responsible for providing accurate contact information. Peaceful Concepts is not responsible for missed or delayed sessions due to incorrect, unreachable or otherwise inaccurate contact details provided at booking".

Digital Services & Digital Products:

Digital services and digital products, including digital pamphlets, are not eligible for refunds, returns, or exchanges once purchased.

Condition Requirements

To qualify for a return, items must meet all of the following conditions:

  • Unworn and unused
  • Unwashed and unaltered
  • Free from odors, stains, makeup, pet hair, or damage
  • In original condition with all tags attached (if applicable)
  • Returned in original packaging when possible

Any item that shows signs of wear, washing, use, damage, or alteration will be automatically rejected and returned to the customer at their expense.

Non-Returnable Items

The following items are strictly non-refundable and non-returnable:

  • Worn, washed, or damaged items
  • Digital products or downloadable content
  • Phone consultations, coaching sessions, or advisory services
  • Sale, clearance, or discounted items (unless defective upon arrival)

Return Approval Process

All returns must be approved before being shipped back. Unauthorized returns will not be accepted.

To request a return:

  • Contact us within 7 days of delivery
  • Provide your order number
  • Include clear photos of the item(s)
  • Wait for return approval instructions before shipping

Return Shipping

Customers are responsible for all return shipping costs. We strongly recommend using a trackable shipping service, as we are not responsible for lost or undelivered return packages.

Refunds

Once your return is received and inspected:

  • Approved returns will be refunded to the original payment method
  • Original shipping fees are non-refundable
  • Processing times may vary depending on your bank or payment provider

Refunds will not be issued for items that do not meet return eligibility requirements.